HAMILTON BAILEY

End Client Support Services

Strong contract management is critical to achieving the business objectives set for any outsourcing. The necessary skills and knowledge to manage, and to keep on track, complex outsourcing contracts and relationships is an evolving and highly specialised management competence.

Sourcing Skills Development is a practical education and expert knowledge transfer service vital in developing this new hybrid management skill. Morgan Chambers has developed a comprehensive range of training and knowledge transfer solutions, delivered by its most senior consultancy staff, to provide a unique starting point or development track for retained teams. Making maximum use of existing modular material, each course is bespoke to the individual and organisation concerned. Requiring careful preparation, it pays off by being targeted to support and augment existing processes and individual skills, in full recognition of existing supplier relationship and the specific contracted services.

Deliverables will include:
• Retained team skills review with strengths and weaknesses highlighted
• Overview report of interface issues related to client retained team skills
• Team and individual development plans with milestones
• Skills refresh and best practice update programme

Our approach is collaborative and supportive of the team and will:
• Establish the skill levels required and available
• Understand the individuals and their development potential/appetite
• Report on any barriers to success in the team’s working environment
• Report on skill overlaps or shortfalls that may necessitate changes in
    structure or personnel
• Assess the skill level of the service provider’s interface team and prepare the
    customer team appropriately
• Create practical and pragmatic individual and team development programmes

Client responsibilities:
• Executive and service provider’s sponsorship
• Provide access to the interface team
• Participation of key staff in interviews and workshop sessions as required
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Sourcing skills development
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