HAMILTON BAILEY

End Client Support Services

Outsourcing is a dynamic and ‘living’ set of contractual and interpersonal relationships set against a constantly evolving and changing set of Business pressures and objectives. Continuity, consistency and openness in contract management are difficult to achieve. Without appropriate, proportional and concerted action, the contract will become insufficient to support the service relationship and place additional risk on your business.

Contract Health-check is specifically designed to provide a rapid fact based assessment of your contract against market best practice. Direct comparison with Hamilton Bailey’s model contract and schedules, developed from years of distilled experience highlights all risks, opportunities and weaknesses. A full plan for correcting any issues is presented with a full understanding of the benefits, costs and timescales involved. All proposed actions are centred on creating fit-for-purpose clauses to support all elements of the legal, commercial and service framework, consistent with current best practice.

Deliverables will include:
• Contract clause and schedule review detailing weaknesses and opportunities
• Contract Risk and Opportunities register
• Best practice comparisons and example replacement clauses
• Plan and Next Steps for repositioning

Our approach has five stages:
Stage 1 – Detailed Documentation Review – contract, Schedules, SLA’s and
                 Financial models
Stage 2 – Mapping of contract documentation to best practice model contract
Stage 3 – Creation of risk and opportunities register
Stage 4 – Presentation of finding and recommendations
Stage 5 – Paper detailing actions and proposed plan

Client responsibilities:
• Executive sponsorship
• Provide access to contract documents, SLA’s, financial information, etc
• Participation of key staff in interviews and workshop sessions
• Single point of contact to facilitate the work
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Contract healthcheck
“a rapid fact based assessment … against market best practice”

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