HAMILTON BAILEY

End Client Support Services

Reletting Review is a rapid assessment tool for gauging real Sourcing options for refreshing existing outsourced arrangements. This opportunity can be afforded by an approaching breakpoint, or required termination actions.

The services market rapidly evolves through innovation in both commercials and service delivery, acceptance of new “risk” profiles, and new competitor dynamics. Exploring these often exciting and advantageous options will enhance stakeholder value. Designing a new approach with your existing supplier, re-competing the service or potentially taking it back in-house are all valid options requiring a detailed knowledge of the market today and for the foreseeable future.

Three key issues must be considered:
• Future business requirements versus current supplier capability and value
    for money
• Practical options available in today’s evolving marketplace
• The real advantages, costs and risks of changing supplier

Reletting Review targets these key issues, measures current contract performance and provides clear and practical market insight to establish, through interactive workshopping, what options are best suited to your requirements, and how associated costs and risk can be mitigated.

Deliverables will include:
• Service ‘fit for purpose’ report including:
            o Contract weaknesses and opportunities
            o Assessment of pricing compared to market
            o Service fact and perception analysis
• Sourcing options, high level costs and risks
• Recommendations with prioritised actions including predicted benefits

Our approach is staged as follows:
Stage 1 – Understand the business customer requirements
Stage 2 - Review Services reports, Contract, Schedules and SLA’s
Stage 3 – Review service KPI’s and gather customer perception
Stage 4 – Assess market for supply and compare with current service
Stage 5 – Present sourcing options with risks and anticipated benefits
Stage 6 – Workshop to explore recommended actions and plan

Client responsibilities include:
• Executive sponsorship
• Provide access to contract documents, SLA’s, financial information, etc
• Participation of key staff in interviews and workshop sessions
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Re-letting review

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“a rapid assessment tool for gauging real Sourcing options”
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